3 levels of Listening
To really understand what someone is saying, we need to learn to listen to the whole person, not just the words that are being said, but also what lies between and behind the words.
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Help vs Assistance
When we give or offer to ‘help’ someone, we are generally working from the assumption that the person in question will be...
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What Makes a Great Team?
If you have a role which requires you to manage or lead people in your business, are you really equipped to lead your team? How much knowledge, skill and expertise do you have when it comes to knowing what motivates each individual in your team? Do you know how to get the very best out of your team of people?
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What are you thinking?
The results we achieve will be affected by the quality of our thinking. 1. Our thinking is made up of four elements: a)...
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Praise is more than ‘Thank You’
Giving PRAISE is one of the best ways of getting more of the kind of behaviour that you want from people. Tell them specifically what it is that they are doing well. By acknowledging the behaviour that you want to see more of, it energises them to do more of that.
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